Payment
We use Authorize.Net online payment service and accept payment through Creditcard in US resident only.
We accept Paypal payment from the US and CANADA.
Delivery
Item(s) will be shipped via FedEx or USPS within 2 business days of acceptance of payment you will receive the tracking number by email.
Currently, we do not ship to P.O. boxes nor do we offer express shipping, so please plan ahead!
For the shipping fee for delivery within the U.S. (all 50 states) please refer to the chart below.
For the shipping fee for delivery within the U.S. (all 50 states) please refer to the chart below.
Delivery for CANADA start from 15th June.
Delivery method is USPS Priority Mail International only for CANADA.
NOTICE: We change shipping fee calcuration from price based to item weight based from 17th May.
Charging shipping fee is more fairly price.
- We charges US$1 as tare weight fee.
- Shipping fee is live calculation by web service (USPS or Fedex).
- Free shipping and Insurance for purchasing over US$300.
We present example rate of Shipping fee by weight and area.
USPS Standard Post(Renamed from Parcel Post)
| Area/weight | California | Nevada Oregon Idaho Utah |
Arizona Colorado Washington Wyoming Montana New Mexico |
Nebraska South Dakota Oklahoma Iowa Texas North Dakota |
Kansas Arkansas Minnesota Missouri Illinois Tennessee Wisconsin |
Louisiana Mississippi Alabama Connecticut Delaware Florida Georgia Indiana Kentucky Maine Maryland Massachusetts Michigan |
New Hampshire New Jersey New York North Carolina Ohio Pennsylvania Rhode Island South Carolina Vermont Virginia West Virginia Hawaii Alaska |
| 1(lb) | US$6.20 | US$6.40 | US$6.50 | US$6.60 | US$6.60 | US$6.70 | |
| 2(lb) | US$6.30 | US$7.20 | US$8.50 | US$9.20 | US$9.80 | US$9.90 | |
| 4(lb) | US$7.20 | US$9.10 | US$10.50 | US$11.50 | US$12.10 | US$13.00 | |
Fedex Ground(Now not accepted)
| Area/weight | California | Nevada Oregon |
Idaho Utah Arizona Colorado Washington Wyoming |
Montana New Mexico Nebraska South Dakota |
Oklahoma Iowa Texas North Dakota Kansas Arkansas Minnesota Missouri |
Illinois Tennessee Wisconsin Louisiana Mississippi Alabama Connecticut Delaware Florida Georgia Indiana Kentucky Maine Maryland |
Massachusetts Michigan New Hampshire New Jersey New York North Carolina Ohio Pennsylvania Rhode Island South Carolina Vermont Virginia West Virginia |
Hawaii Alaska |
| 1(lb) | US$7.00 | US$7.50 | US$7.70 | US$8.00 | US$8.10 | US$8.30 | US$22.50 | |
| 2(lb) | US$7.40 | US$8.00 | US$8.40 | US$8.80 | US$9.00 | US$9.30 | US$24.50 | |
| 4(lb) | US$8.20 | US$9.00 | US$9.30 | US$9.60 | US$10.00 | US$11.10 |
US$28.80 |
|
Weight examples.
T-Shirt : 0.25 to 0.4(lb) / Parka : 0.6 to 1.0(lb) / Dress 0.8 to 1.5 (lb)
Shipping Insurance and Tracking status of delivery.
Fedex Ground
- No selecting include Insurance.
US$100 is guaranteed by the insurance of Fedex to loss, breakage, etc.
The situation of a load can be pursued from load dispatch to report completion. - Selecting include Insurance
The total amount for payment over the dispatch is guaranteed by the insurance of Fedex as a maximum to loss, breakage, etc.
The situation of a load can be pursued from load dispatch to report completion.
USPS Standard Post(Parcel Post)
- No selecting include Insurance
Even when the load which carried out the completion of dispatch is lost and damaged, our company and USPS offer no guarantee.
Only a dispatch receptionist can be checked.
- Selecting include Insurance
The total amount for payment over the dispatch is guaranteed by the insurance of USPS as a maximum to loss, breakage, etc.
The situation of a load can be pursued from load dispatch to report completion.
Tax
We charge sales tax and use tax according to Federal and State guidelines. We charge 8.5% San Francisco sales tax for all purchases shipped to San Francisco addresses. We charge according place’s rate to sales tax exclude San Francisco in California from *Enstore system.
Return Policy
If you are not entirely satisfied with your purchase, h.NAOTO will gladly accept returns or exchanges within 10 days of purchase. Item(s) must be in original, unwashed, and unworn condition; an original receipt is required for all returns and exchanges. A refund will not be issued if this criteria is not met. Additionally, we do not accept returns/exchanges nor give refunds for items damaged by improper care and/or cleaning. All socks,insoles and sales items are final sale. Please email us at sales@hnaoto.usfor returning or exchanging procedure. If all the conditions for a return/exchange are met, a refund for the merchandise and taxes will be given, however shipping and handling for the delivery will not be refunded unless the item is defective. (Note: all other requirements for returns/exchanges apply to defective items.) Refunds will be issued with the same payment method that was used in the original transaction.Cancellation Policy
If you have placed an Internet or phone order that you wish to change or cancel, please contact Customer Service at (TEL) 12pm-7pm PSTMon-Sun. If your order has already shipped, you must return the item(s) within 10 days of purchase. Only after we receive the item(s) back in original selling condition will we issue a refund. You will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.Privacy Policy
h.NAOTO USA is committed to keep your privacy safe. This website uses SSL to send and receive data safely over the internet. SSL is a data encryption system to protect your privacy. When you order or purchase products from h.NAOTO USA, you may be required to give us your contact info, such as your name or email address. We use this information only to fulfill your order and for other internal purposes. We maintain administrative, techinical and physical safeguard to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession.
